Frequently Asked Questions

Here you can find the answers to the frequently asked questions we have received in the past.

FIT

HOW DO THE FLAT SHOES FIT?

The pointed toe flat shoes run true size, are comfortable and the point does not squeeze the toes.

It is recommended to purchase the size you usually wear. In case of a very slim feet, the lace might be loose.

SIZE CHART IN CM

Here below the length of the shoes for each size. Please note this measure should be referred to the length of your feet.

Size Chart

RETURNS

CAN I RETURN A PRODUCT?

Yes of course, for any reason, within 30 days from the date of purchase. Please be aware that the refund will be made after having received the return. The purchase will be entirely refunded if the returned goods are in perfect conditions with all the labels attached and no sign of usage.

HOW CAN I RETURN A PRODUCT OR ASK FOR A REPLACEMENT?

Login and enter you account. Select ORDER HISTORY AND DETAILS.

In this page, next to the order you want to return click DETAILS. You'll be brought to the order datail page.

Select the product you want to return, fill the form with your comment, the reason you want to return the goods and in case you are asking for a replacement please list the color/size you would like to receive.

Select the button RETURN, you'll soon receive an email with all the details on logistic on how to make a return and book the pick up.

DELIVERY

HOW LONG DOES THE DELIVERY OF A PRE-ORDER TAKE?

In case of pre-order, delivery might take up to 4 weeks unless is stated differently on the product page.